Discover the Cotswolds : Terms and conditions of hire
- The hiring contract shall be between the holidaymaker and the owner
of the property for which the booking is made and is subject to the
following terms and conditions. Discover the Cotswolds act as agents
for the owner and are not principals.
- Whilst Discover the Cotswolds uses its best endeavours to ensure accuracy
of all information supplied and details of properties are given in good
faith, no warranty is given as to their accuracy and it does not accept
responsibility or liability for any loss or damage resulting from information
given or statements made whether orally or in writing.
- Discover the Cotswolds acts only as agent for the owner of the property
and can give no guarantee or warranty as to the state or condition of
the property. Discover the Cotswolds will not be liable for any act,
neglect or default on the part of the owner or any other person, or
breakdown of any domestic appliances, nor for any accident, damage,
loss, injury, expense or inconvenience whether to person or property
which the holiday maker or any other person may suffer or incur.
- a) The period of hire shall be from 4pm on the day of arrival and the
property must be vacated by 10 am on the day of departure, unless otherwise
stated or agreed in writing. If the holiday-maker is unable to arrive
at the property by midday on the day following the holiday start date
the holiday-maker must advise Discover the Cotswolds of the intended
late arrival. Failure to arrive by midday on the day following the holiday
start date and failure in those circumstances to advise Discover the
Cotswolds constitutes cancellation by the holiday-maker.
Cancellation. Any cancellation made by the client for whatever reason shall be in writing and addressed to Discover the Cotswolds at the address on the booking form/web site. Discover the Cotswolds will accept notice of cancellation on behalf of the owner. On receipt of notice of cancellation, Discover the Cotswolds will use its reasonable endeavours to seek to relet the property for the period of booking. If Discover the Cotswolds succeeds in re-letting the property for the whole period, it shall refund all the monies paid less administrative charge of £25 per booking. If Discover the Cotswolds only succeeds in re-letting for part of the period booked, it shall refund the amount equal to the amount the client has paid less (1) the full rental for the period which is not relet and (2) an administrative charge of £25. If Discover the Cotswolds is unable to re-let the property at all, then all monies paid by the client shall be forfeit to Discover the Cotswolds. Discover the Cotswolds strongly recommends clients take out cancellation insurance.
- Discover the Cotswolds reserves the right to refuse accommodation
either on its own account or on behalf of the owner. In no circumstances
may the number of people occupying the property exceed the number stated
in the brochure, unless agreed in advance and in writing. The owner
reserves the right to refuse entry or terminate the hire without notice
if this condition is not observed, or refuse to hand over the property
to any person who, in the owners opinion, is not suitable to take charge.
Rents will not be refunded. In such cases all liability of Discover
the Cotswolds and owner shall cease declaring that in no event shall
Discover the Cotswolds accept any responsibility or liability for such
refusal, termination or otherwise or any loss or damage arising there
- The hired property shall be used solely for holiday purposes and the
holiday-maker shall not sub-let the property, or any part of the property,
or any equipment from the property.
- The holiday-maker shall at all times maintain the property and its
contents in a clean and tidy condition and accept the property as it
is equipped at the commencement of hire. The holiday-maker shall be
liable to the owner for any loss, costs, expenses or claims arising
from any damage caused to the property and/or its contents by the deliberate
or negligent act or omission of the holiday-maker or of any person in
his/her party. If, as a result of such damage, the property or any of
its contents need to be repaired or any of the contents need to be replaced
then the holiday-maker shall be responsible for paying the reasonable
costs of doing so.
- Pets: It is clearly stated in the description of each property if
pets are allowed. Where allowed they must be kept under strict control
at all times and must never be left unattended. Unless otherwise agreed
in writing a maximum of two pets is allowed. Pet basket or bedding must
be brought by the hirer. Under no circumstances are pets to be allowed
on beds or chairs. All animal hairs and excreta must be removed on your
departure. The owner reserves the right to charge for any cleaning inside
or outside the property made necessary by the pet. Where it is stated
that pets are not allowed, owners reserve the right to evict the holiday-maker
if this condition is not observed.
- The booking is made on the understanding that the property is available
to the holiday-maker on the dates stated. If for any reason beyond Discover
the Cotswoldss control (e.g. fire, storm damage, illness, sale
or withdrawal of the property by the owner for any reason etc) the property
is not available on the date booked Discover the Cotswolds will use
its best endeavours to provide alternative accommodation to the holiday-maker
but cannot guarantee that such will be provided and if such cannot be
found or is not suitable for the holiday-maker then all monies paid
by the holiday-maker shall be returned in full. Discover the Cotswolds
shall not be liable for any loss, expense, inconvenience or otherwise
resulting in such unavailability or unsuitability and the holiday-maker
shall have no claim against them. The holiday-maker shall advise Discover
the Cotswolds within seven days of being offered alternative accommodation
whether or not it is acceptable. If the alternative property is more
expensive Discover the Cotswolds reserves the right to charge the difference
- Submission of a signed booking form / or telephone booking with deposit
paid by Credit Card, will be deemed to be an acceptance of these conditions
and a confirmation of the details and conditions on the booking form.
The person who signs the booking form warrants that he/she is authorised
to agree to Discover the Cotswoldss terms and conditions and is
acting on behalf of all persons including those substituted or who join
the party at a later date. The person who signs the booking form is
responsible for ensuring that all persons occupying the property comply
with the terms and conditions and in all respects. Any property occupied
is strictly on the basis that the accommodation is for holiday use only
and that no right to remain in the property after the end of the holiday
period booked exists for the person who signed the booking form or for
any person or persons who occupy the property. All persons will vacate
the property at the conclusion of the period of the holiday.
- If for any reason the holiday-maker is not satisfied with the accommodation,
the owner or the caretaker must be contacted so that the problem can
be rectified immediately. Whilst Discover the Cotswolds does not accept
any responsibility if the holiday-maker is not satisfied with the accommodation
offered, Discover the Cotswolds may at its sole discretion take up the
matter with the owner on the holiday-makers behalf, based on the
information in the general notes in the editorial and provided full
details of the complaint are received in writing at the address given
on the back of the current Discover the Cotswoldss brochure no
later than 5 days after the commencement of the period of the holiday
let. Under no circumstances will Discover the Cotswoldss liability
exceed the rental paid for the property.
- No servant or agent of Discover the Cotswolds has any authority or
right to modify any of these terms and conditions or to make any representation
or undertake any liability on behalf of Discover the Cotswolds, excepting
only the Executive Director of Discover the Cotswolds.
- Discover the Cotswolds do not warrant any statements, actings or otherwise
of the owner and liability for any acts, omissions, neglect or default
etc of the owner are not to be imputed to Discover the Cotswolds.
- The holiday-maker shall allow the owner or his agents or employees
entry to the premises for all reasonable purposes.
- The deposit or full rental is required with the booking form. If the
booking form is submitted eight weeks or less before the commencement
of the holiday then the full rent should be sent with the booking form.
If the booking cannot be accepted by Discover the Cotswolds, the full
amount shall be returned within 14 days. If a booking is accepted, the
holiday-maker becomes liable for the balance of rent for the full period
of the holiday, which must be paid eight weeks prior to the holiday. When
the balance of rent is paid, final details of the property, with travel
directions and key holder information will be forwarded. The brochure
prices are cash prices. Where the holiday-maker pays for any part of
the cost of the holiday by credit card, Discover the Cotswolds reserves
the right to levy a charge (presently 2.5%) in respect of each payment
so made. The owner has authorised Discover the Cotswolds to refuse any
booking and to cancel any booking which has been made on his/her behalf.
Discover the Cotswolds will communicate this decision to the holiday-maker
in writing. Any monies which have been paid to Discover the Cotswolds
will be repaid without delay and in full to the holiday-maker.
- Where VAT is applicable, it is included in the rental.
- The clauses of these General Conditions shall operate on the basis
that the terms and conditions and provisions shall be severable so as
to have effect as separate and distinct rights, provisions and obligations
independently of the others. In all cases where any part of these terms
and conditions is an unenforceable provision in terms of the Unfair
Contract Terms Act 1977 or similar legislation, the unenforceable provision
shall not effect the validity of the remaining portion of these terms
and conditions, which remain in force as if the unenforceable provision
had been eliminated. Nothing contained in the General Conditions shall
exclude Discover the Cotswolds from any responsibility which they have
in law in so far as it is competently varied or excluded and these General
Conditions shall be read and construed accordingly.
- In these terms and conditions: a) The expression the owner
shall mean the person or persons who have appointed and authorised
Discover the Cotswolds to act as his/her/their agents. b) The expression
the holiday-maker shall mean the person who signed the
- This brochure and the General Conditions it contains supersedes all
- English Law shall apply to all contractual obligations arising out
of these General Conditions.